Active Incident

Updated a few seconds ago

Safe ModeOperational

Incident Status



Safety Console


Authentication, Reporting, Filter (Extension), Filter (SmartDNS), Filter (SmartPAC), User Interface

September 29, 2020 11:37AM EDT
[Monitoring] US-East1 (Virginia) resumed normal operations at 11:37 AM EDT. We are actively monitoring both clusters at the moment to ensure stability. If you are continuing to experience issues with filtering or accessing the Safety Console, please contact so our support team can help you with any troubleshooting.

September 29, 2020 11:17AM EDT
[Identified] US-East2 (Ohio) resumed normal operations at 11:01 AM EDT. US-East1 (Virginia) is still in a CIPA Safe Mode. Our Engineering team is actively working on bringing US-East1 back up to normal operations.

September 29, 2020 10:33AM EDT
[Identified] CIPA Safe Mode is still in effect for both US-East1 (Virginia) and US-East2 (Ohio). We have identified the cause of the 504 errors as being attributed to elevated CPU activity. Authenticating into the Safety Console to make changes or view reporting will resume once Safe Mode has been lifted. Devices should be receiving safe and filtered internet at this time.

September 29, 2020 10:09AM EDT
[Investigating] US-East1 (Virginia) and US-East2 (Ohio) are currently in Safe Mode while we investigate reports of 504 errors.

Safety Console


Device Console


Parent Console



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