Active Incident

Updated a few seconds ago

Open issue that impacts DNS and SmartPac users:Operational

Incident Status

Operational

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USEAST, USEAST2, USWEST, UK, EUWEST, CANADA


September 17, 2024 10:32AM EDT
September 17, 2024 2:32PM UTC
[Monitoring] YouTube has added Securly IPs to its trusted proxy list. We have also moved some of our IPs to cover the UK region, so all customers should now be able to browse YouTube without being forced to authenticate.

August 30, 2024 3:42PM EDT
August 30, 2024 7:42PM UTC
[Identified] Several School districts have reported receiving an error message when attempting to access YouTube: "Sign in to confirm you are not a bot, this helps protect our community." The issue is linked to an anti-bot measure recently put in place by YouTube. The new measure requires certain traffic sources to log in to their Google account to view video content. While this isn't directly related to Securly, it impacts schools, particularly those that don't use Google accounts, like those in the Azure ecosystem, making it difficult for those students to log in to YouTube. Securly has escalated the problem to Google's education account representatives who have informed us that the issue should be resolved by the end of next week for our users in the US. We are working on a timeline for our users in the UK and Canada. We are also currently investigating potential workarounds from an engineering perspective. More information to come as we receive updates from Google

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Operational

Rhithm

Operational

DyKnow Classroom

Operational

Reveal

Operational

Pass

Operational

Flex

Operational

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