Active Incident

Updated a few seconds ago

Pass and Flex sign-in issues following SSO updateService Disruption

Incident Status

Service Disruption

Components

Pass, Flex

Feature

User Interface


October 2, 2026 3:46PM EDT
October 2, 2026 7:46PM UTC
INVESTIGATING

Update: Signing in to Pass and Flex from the Clever portal is now working as expected. A fix has also been released for saved or bookmarked Pass login links. Still in progress: Some users are still experiencing issues signing in from the ClassLink portal. Our team is actively working on a fix. A fix for saved or bookmarked Flex login links is in progress. If you are affected by either item, sign in by going directly to pass.securly.com or flex.securly.com and selecting your sign-in method. If you are still unable to sign in, please contact support@securly.com. We will post another update as these items are resolved.

October 2, 2026 11:34AM EDT
October 2, 2026 3:34PM UTC
INVESTIGATING

Pass and Flex sign-in has moved to the Securly SSO used across the Securly product suite. Since the switch this morning, some staff and students launching Pass or Flex from the Clever or ClassLink portals, or from a saved or bookmarked login link, are being taken to the Securly sign-in page instead of directly into the app. All users should still be able to sign in. If you land on the Securly sign-in page, select School, then choose your sign-in method (such as Clever or ClassLink) to continue into Pass or Flex. Our engineering team is actively working to remove these extra steps so sign-in works as seamlessly as it did before. If you are unable to sign in after following the steps above, please contact support@securly.com.

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Operational

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Service Disruption

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Service Disruption

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